Operations platform · purposeful operation of heat networks
A sovereign model. Your intelligence, contained.
is the operations platform for heat networks and the private model behind it. We design, train and run the model on your data, inside your walls, wrapped in the software where decisions get made. Most companies lease their intelligence. We hand you the freehold.
No drilling down through points to see what is happening.
never sleeps. It reads every network continuously against regulation, performance standards, network health, open issues and jobs, and brings what matters to the operator rather than waiting to be asked.
Optimisation, grounded in physics
Real-time optimisation of each network from its own readings, worked from the physics and tested against the network's history. Each one is issued as an engineering proposal with its basis shown, ready for sign-off.
Direct control from the operator portal
Once an engineer signs a proposal off, the change is dispatched to the energy centre through <svg class="mark inl" viewBox="0 0 495 150" height="16" width="53" role="img" aria-label="ParkerQXi"> <defs><linearGradient id="aurora_m43" x1="0" y1="0" x2="1" y2="0.25"> <stop offset="0" stop-color="#8b7cff"/><stop offset="0.5" stop-color="#6d5bf6"/><stop offset="1" stop-color="#3ee0f5"/> </linearGradient> <filter id="glow_m43" x="-100%" y="-100%" width="300%" height="300%"><feGaussianBlur stdDeviation="5.175"/></filter> <radialGradient id="dot_m43" cx="0.35" cy="0.3" r="0.8"><stop offset="0" stop-color="#ff5fb8"/><stop offset="1" stop-color="#f21d8f"/></radialGradient> </defs> <g transform="translate(12.00,115.80)"> <path fill="#ffffff" d="M6.6000000000000005 0.0V-74.5H35.2Q42.900000000000006 -74.5 48.85000000000001 -71.80000000000001Q54.800000000000004 -69.10000000000001 58.2 -63.800000000000004Q61.6 -58.5 61.6 -50.7Q61.6 -43.1 58.150000000000006 -37.8Q54.7 -32.5 48.75 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All from an engineer's desk; plant changeovers stay attended.
Triage and dispatch
Incoming support calls are triaged whether they arrive by email, from the apps or from the portal. Parker assigns the engineer, and the job carries the network's readings from the twenty days before it was raised, so the engineer arrives knowing what the plant was doing.
Client and resident apps
Network status for owners and residents, and direct messaging between the network owner, the operator and the on-call engineering team. Broadcast messages tell consumers and landlords about planned optimisation works before they happen.
Chat with a domain expert in heat networks, privately.
chat, and private chat with Parker, our heat network domain model. Hosted privately in the UK, so your data stays private and confidential. Ask in plain English; the answer comes with its basis.
You are a quantity surveyor
How many parts were used on jobs last week, by job and by supplier? Ask Parker, and ask Parker to raise the orders to the respective suppliers. Done.
You are an operations manager
An overview of operations last week: how many jobs, at what priorities, how many were not fixed first time and why. Ask Parker.
You are specifying an HIU
You need an HIU for a project and want to know how it scores on the BESA test register against the units already on your estate. Ask Parker.
You are specifying pipework
Pre-insulated underground pipe for a mains extension, with the heat loss per metre and the net present value over fifteen years for each product. Ask Parker.
You want to set back flow temperatures
Model a setback over a heating season against the network's own demand history, and check that no home loses service. Ask Parker.
You want to change a BMS strategy
Simulate the change on the network's twin before anything is written to the plant, and see what the sensors would do. Ask Parker.
From a graded reading to a job an engineer can act on.
Readings arrive from with their sensor, unit, time and quality grade. Hourly rollups, watchpoints that raise jobs, triage, the diary and the job card all work from the same rows.
Watchpoints
Every reading judged against physics and against the limits set for that network. A lost sensor, a pressure falling, a return hotter than its flow: each raises a finding, and a finding becomes a job with the evidence attached.
Control states
A catalogue of named states for a network, each with its physics and its envelope. A state is called only with an engineer checked in on site; nothing changes plant unattended.
Dispatch
Jobs, the diary, engineers on the map, parts and stock, timesheets. A desk engineer is on every job from the moment it is raised, and the mobile engineer's phone carries the job, the readings and the history.
Nine modules on one set of records.
Heat network monitoring
Every network, live, with its basis shown. Flow, return and ΔT at the energy centre, heat and electricity, pumps and pressures, and the home-side registers behind them. Each figure carries the record it came from and the time it was read.
Field service management
Plans and runs the work. Behind it is a private model trained on heat network engineering and on real job history, run on the client's records. It proposes from the evidence, shows its reasoning, and an engineer decides.
Asset management
Energy centres, plant items, homes and HIUs with the servicing history behind each one: certificates, service reports, laboratory results, completed jobs. Status is never stored; it is worked out from the dates each time it is shown.
Consumption profiling
Tens of millions of meter reading lines across heat, hot water, cooling and electricity, analysed by building age, EPC band, occupancy, the standard the home was built to, and the HIU that serves it.
Reference libraries
Every BESA tested HIU and every pre-insulated underground pipe product, each entry with its source and the conditions it was measured under, so a comparison is like with like.
Regulation reference
The Ofgem framework and the HNTAS requirements as structured references, each tied to the service that meets it, with readiness worked out from the records rather than a self-assessment.
Customer services
Residents reach the people who run their heat without a phone number changing hands. The answer is the live state of the home, and a fault becomes a job from inside the same thread.
Operations ROI
Compliance, service levels and cost by pod and by portfolio, worked out from the records as they stand and comparable across contractors because every pod reports in the same shape.
Pods of data
Networks are grouped into pods. The client sets each pod's scope, a contractor works inside it, and the records belong to the network. Change the contractor and nothing is lost.
The method.
- 01
Corpus and ground truth
Your experts' recorded decisions become teaching material, verified and redacted at the edge.
- 02
Founded in years of experience
Trained on decades of real engineering decisions, on our own hardware. Versioned, reproducible, auditable.
- 03
Gate before it serves
A release is promoted only when it beats the incumbent on decisions you know were right.
- 04
Serve inside your walls
The model proposes; an engineer decides. Anything that touches the physical world waits for a signature.
- 05
Learn from every override
Corrections join the next cycle. The system is improved by disagreement.
One platform, four seats at the table.
Built for housing providers, local authorities, energy service companies and managing agents who own or run heat networks and need to see them, run them and evidence them from one place.
Housing providers
See every network across the estate from above, set the scope of each pod, run the bids, compare contractors on the same terms, and hold the records whoever is appointed.
Local authorities
Portfolio visibility across schemes and contractors, statutory compliance evidenced from the records, and the regulation tracker for Ofgem and HNTAS readiness.
Energy service companies
Run the networks you operate in your own pods, adopt the pods your clients invite you into, and report to each client from the records they can already see.
Managing agents
Hold the contract, the SLAs and the performance requirements in the pod; see the contractor's performance against them as it stands; change contractor without losing a record.